I’ve traveled American in the past, and have seen them service the disabled in a kind and courteous manner. The fact that a pilot could make that decision based on “Captain’s orders” has me contemplating not using American for future travel.
I hope Mr. Smith seeks legal action against American,since the captain was acting as an agent of the company when he was removed from the plane, and shame on the other passengers for not speaking up on his behalf.
By Mark E. Smith
As one with cerebral palsy, using a wheelchair, I’ve been blessed. For two decades, I’ve built a career in the corporate business world. That career has allowed me to fly on hundreds of trips, from Hawaii to Spain, to many destinations in-between. I, like most business travelers, crisscross the friendly skies from event to event, working to support my wife and two daughters, pursuing the success most of us wish.
However, on March 27, 2017, on American Airlines, I saw a dramatically different side to the world of air travel that I’ve long known.
See, I’d finished five days working a trade show in Southern California, and as I waited to board American Airlines Flight 121, departing at 11:30 am, from Los Angeles to Philadelphia, all was typical. I had my ticket in hand, my wheelchair was tagged for cargo, and I was looking forward to…
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